Frequently Asked Questions About our Cleaning Services:

The old fashioned wand is a good cleaning tool for cleaning lightly soiled carpet. When cleaning more heavily soiled carpet, the wand becomes a ‘beast of burden.’ Cleaning results depend upon the strength, stamina, and technique of the person working the wand. Cleaning heavily soiled carpets with an old fashioned wand is ‘hard labor.’ The repetitive motion of scrubbing back and forth is extremely strenuous and fatiguing. An individual can not scrub long enough to effectively clean your carpets.


First and foremost the Rotovac is an electric power scrubbing tool. Comparing the Rotovac to an old fashioned wand is like comparing a skill saw to a hand saw. We have converted a back and forth manual task to a much easier and more efficient rotary mechanized operation which makes more cleaning passes per minute than is possible with an old fashioned wand. In addition, the cleaning passes are from all directions rather than just back and forth. This is what produces better cleaning results for you.


Does the Rotovac work on all types of carpet?

The Rotovac has a carpet pile height adjustment wheel which allows it to work on most carpeting:  installed-over-pad carpet, most commercial glue down and even berber!

How often should I have my furniture cleaned?

The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.

Do you move furniture?

 When necessary we will move and replace small furniture in its original position.

 *We will not move computers, musical instruments, grandfather clocks, beds, china hutches, dressers,  anything electrical, bookshelves, entertainment centers, pool tables and items similar…our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable moving.

How long will it take for my carpet or furniture to dry?

Our dry times are typically about 8-10 hours for carpet, furniture is usually much less. Dry times can be affected by many factors including weather, humidity, airflow and the amount of dirt/stains in carpet or furniture (more dirt and stains requires more time steam cleaning an area, therefore more moisture. We can provide you and your family with shoe covers so you can walk on the carpet immediately.

Are the products you use safe?

Yes, our cleaning producsts are safe for your family and pets.  All products used in your home are products that I have used in my home around my children and pets!

Will your services help my allergies?

Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.  In cases of severe allergies, we offer an exceptional allergy relief treatment.

Does cleaning your carpet make it wear out faster?

Just the opposite actually!!  Dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Should I have a protector applied after cleaning?

Yes!  Most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.  Applying protector to your furniture helps keep body oils at the surface to easily vacuum off and if a spill occurs, the protector allows you time to blot up the spill before it soaks into the cushion.

Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:

  • Health– Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
  • Life of your carpet- can be greatly extended by simple routine professional cleaning.
  • Appearance- maintain the original look and luster of your carpet with regularly scheduled cleanings.

Should I vacuum before the carpet cleaner arrives?

Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.

Should I move anything?

Yes, you should remove all knick knack and small breakables from the areas being cleaned.

How long before I can walk on my carpet?

You can walk on your carpet immediately with the shoe covers we provide if desired, but it is recommended that you limit traffic until completely dry.

Are your technicians experienced?

Yes, our technicians have been working with us & our clients for quite awhile and stay current on the latest cleaning techniques.

Will you remove all my stains?

Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.  (The foreign material is on or around the carpet fiber) A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated “soaked into” the fiber and has changed or damaged the fiber itself.)  Some stains may be very difficult to remove or permanent.  Also, sometimes spots that come back are not actually coming from the carpet —they’re coming from the pad!!!  When a spot is removed during the cleaning process and then re-appears in a few days or weeks it could be wicking.  Wicking is when something gets into the pad and over time it has no where to go but up and therefore it “wicks” upward.  These spots/stains can only be permanently removed by pulling back the carpet, replacing the pad (all or just the affected area) and then cleaning the carpet.

Does your process restore the original feel of my carpet?

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

My carpet is really old, should I replace it?

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Which provides better indoor air quality: hardwood or carpet?

Carpet actually acts like a filter trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.

Click Here for Before & After Pictures Performed by Steam Clean My Carpets